Frequently Asked Questions
Short answers about sizing, packs, payment, shipping, returns and the Panty Club. Still stuck? Write to [email protected].
Sizing
How do I find my size?+
Measure the fullest part of your hips and match it to the size chart on the size guide or any product page. Bras use the bra size calculator.
Do you carry XXL?+
Yes. Every panty style comes in XS to XXL. Bras run 32A to 40DDD, and thigh highs come in One Size and Queen.
Can I pick different sizes for the bra and panty in a set?+
Yes, every lingerie set asks for both sizes separately.
Packs and prices
How do Mix packs work?+
Add any 3, 5 or 7 pack-eligible panties and the bag applies $32, $45 or $55 automatically. Mix any cuts, fabrics, colors and sizes.
Do I need a code?+
No. Pack pricing and the Club Five member discount apply on their own.
Orders and payment
Which payment methods do you accept?+
Major credit and debit cards. Payments use 3D Secure verification, so your bank may ask you to confirm the payment.
Do I need an account?+
No, you can check out as a guest. An account saves your sizes, shows tracking and gives you the Fit Promise from your orders page. The Panty Club needs an account.
Can I change or cancel my order?+
Email us as soon as possible. Once an order is packed it cannot be changed, but unopened items can be returned within 30 days.
Is my card information safe?+
Card details are entered on a secure payment page from our payment provider and are never stored on our servers.
Shipping and returns
How much is shipping?+
$5.95 per order, free from $50. Delivery takes 3 to 7 business days within the US.
Is the package discreet?+
Yes, a plain outer mailer with no product description.
Can I return panties?+
Unopened panties within 30 days. Opened pairs from your first order are covered by the Fit Promise size exchange.
Do you ship internationally?+
We ship to US addresses only.
Panty Club
What is the Panty Club?+
An underwear subscription: 1, 3 or 5 new pairs every month in your size and favorite cuts, shipping included.
How do I skip or cancel?+
In your account: Skip next month, or Manage billing to cancel. There is no phone call and no fee.